ongwin Casino & Sportsbook Data Care
This page describes what we collect when you use ongwin and how we keep that data protected. We at ongwin take your privacy seriously—your personal information, payment details, and account activity are encrypted, stored securely, and used only for the purposes we outline here. We do not sell your data to advertisers, and we do not share it with unrelated third parties unless the law requires us to do so.
Our ongwin platform collects data during account signup (Know Your Customer verification), during deposits and withdrawals, and during your gaming sessions. We use this data to verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, and bank virtual accounts, comply with anti-money-laundering regulations, and prevent fraud. We also use it to improve our platform and to communicate with you about your account. This privacy policy explains each of these practices in detail.
We are transparent about data handling because trust is essential. If you have questions about what we collect, how we store it, or how to request a copy of your data, contact our privacy team via the support portal. We respond to all data requests within 30 days. ongwin services are available only where local law permits, and our data practices comply with applicable privacy and data-protection laws in the jurisdictions where we operate.
What Data We Collect on ongwin
We collect personal data in several categories. During account signup, we collect your full name, date of birth, address, phone number, email address, and identification number (passport, national ID, or equivalent). This is our Know Your Customer (KYC) process, required by law to prevent fraud and money laundering. We also collect information about your payment methods—the e-wallet or bank account you use to deposit and withdraw funds.
During your ongwin sessions, we collect transaction data: deposit amounts, withdrawal requests, game activity, and betting history. We log your login times, device information (browser type, operating system, IP address), and any customer support interactions. We also collect cookies and similar tracking technologies to remember your preferences and to analyse how you use ongwin. None of this data is used to identify you personally outside of ongwin; it is used only to operate the platform and to comply with regulations.
We collect data from third parties only when necessary. For example, when you deposit via QRIS or a bank virtual account, your payment provider shares transaction confirmation with us. We use this to verify your deposit and credit your account. We do not request or store your full bank account number or credit card number; payment processors handle that securely on their own systems.
If you contact our support team, we collect your support tickets, emails, and any documents you share (such as proof of address for account verification). We keep these records to resolve your issue and to maintain a history of your interactions with ongwin. Support records are retained for at least two years for compliance purposes.
Data we collect
- Personal identity: name, date of birth, address, ID number, contact details
- Payment information: e-wallet and bank account details used for deposits and withdrawals
- Account activity: login times, device information, IP address, game history, betting records
- Support interactions: tickets, emails, and documents shared with our team
- Cookies and tracking: browser preferences, session data, analytics
How We Use and Protect Your Data on ongwin
We use your data for five main purposes. First, we use it to verify your identity and eligibility under applicable law—this is KYC compliance. Second, we use it to process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. Third, we use it to detect and prevent fraud, money laundering, and other illegal activity. Fourth, we use it to improve ongwin—analysing how players use the platform, identifying bugs, and optimising performance. Fifth, we use it to communicate with you about your account, such as notifying you of withdrawals or security alerts.
We protect your data through encryption, secure servers, and access controls. All data transmitted between your device and ongwin's servers is encrypted using industry-standard protocols (HTTPS/TLS). Your data is stored on secure servers with firewalls and intrusion detection. Only authorised ongwin staff can access your personal data, and they are bound by confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
Our servers may be located outside your jurisdiction (for example, if you are in Jakarta, Surabaya, Bandung, or Medan, our servers may be in another country). By using ongwin, you consent to your data being transferred to and stored in these locations. We ensure that data protection standards are maintained regardless of server location.
We retain your data for as long as your ongwin account is active, plus a retention period after closure for compliance and dispute resolution. Typically, we keep account data for at least five years after account closure to comply with anti-money-laundering regulations. You can request deletion of your data at any time, subject to legal retention requirements—contact our privacy team to initiate a deletion request.
We do not share your data with third parties except as follows: payment processors (to process deposits and withdrawals), legal authorities (if required by law or court order), and service providers who help us operate ongwin (such as hosting providers and analytics services). All third parties are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing services to ongwin.
Cookies on ongwin are used to remember your login session, your language preference, and your game settings. We also use analytics cookies to understand how players navigate the platform. You can disable cookies in your browser settings, but this may affect your ongwin experience. We do not use cookies to track you across other websites.
Your rights on ongwin include the right to access your data, the right to correct inaccurate data, the right to request deletion (subject to legal holds), and the right to data portability (receiving your data in a standard format). To exercise any of these rights, contact our privacy team via the support portal. We will respond within 30 days. If you believe we have mishandled your data, you also have the right to lodge a complaint with your local data-protection authority.
We built this privacy policy to be clear and honest about what we collect and how we use it. Data protection is not an afterthought at ongwin—it is central to how we operate. If you have any questions, reach out to us directly.
Jurisdiction and Service Scope
Service availability
We at ongwin provide our platform and all associated services—sports betting on Liga 1, Piala AFF, Champions League, and other tournaments; live-dealer games; slot games; and esports markets—only where local law permits. Our service is geographically restricted by design. When you create an ongwin account, you confirm that you are accessing the platform from a jurisdiction where online gaming is legal or at least not explicitly prohibited. We do not market our service in regions where we know gaming is banned, and we do not knowingly accept accounts from such regions. If we discover a user has created an account from a restricted jurisdiction, we close the account and process a full refund to the original payment method. This is not a punishment; it is a protection for both the user and ongwin's compliance standing. Specific jurisdictions change their regulations over time, and we monitor those changes. If a jurisdiction where ongwin operates changes its law, we update our access policy immediately. We are transparent about this: if you create an account when the service is available in your area and your jurisdiction later restricts it, we will notify you and give you time to withdraw your funds before we suspend your account. Our commitment is to operate only where we are legally permitted and to respect the sovereignty of each jurisdiction's gaming laws.
Account eligibility
To create an ongwin account, you must meet the eligibility requirements set by applicable law in your jurisdiction. Typically, this means you must be of legal age to enter into binding contracts and participate in gaming activities according to your local rules. We do not operate under a blanket age policy; instead, we comply with whatever age and eligibility thresholds apply where you are located. During KYC verification, we collect your identity documents and confirm your age and eligibility. If you do not meet the requirements, we cannot open your account. If we discover after opening an account that you did not meet eligibility criteria, we close the account and refund your balance. We do not use standardised phrases like "", "account controls", or "Account controls" because these imply a one-size-fits-all regulatory framework; instead, we defer to applicable law in each jurisdiction. If you believe you do not meet your local eligibility criteria, do not create an ongwin account. If you are unsure about your jurisdiction's rules, contact your local gaming regulator or attorney before signing up. Our KYC process is designed to verify eligibility fairly and transparently, and we take this responsibility seriously.
Local-law responsibility
Users of ongwin are responsible for verifying the laws of their own jurisdiction before accessing the platform. We do not provide legal advice, and we do not warrant that our service is legal in any specific location. When you create an account, you represent that you have checked your local laws and that you are eligible to use ongwin under those laws. This is your responsibility, not ongwin's. We make this explicit because online gaming laws are complex, vary by region, and can change. It is possible that you could legally access ongwin in one jurisdiction and illegally access it in another. If you are unsure, do your own research or consult a local attorney. ongwin takes jurisdiction seriously; if we become aware that a user is accessing the platform from a restricted area, we will close the account. Similarly, if you move to a jurisdiction where ongwin is not available, your account should be closed and your balance refunded. Users are expected to keep their account information up to date and to notify ongwin if their jurisdiction changes. We respect the laws of every region and expect our users to do the same.
Data and privacy scope
We collect personal data during KYC verification (identity documents, address, contact information, age confirmation) and during normal account operation (transaction history, login records, device information). We use this data to verify your eligibility, process deposits and withdrawals through DANA, OVO, GoPay, QRIS, and bank virtual accounts, comply with applicable regulations, and prevent fraud. We encrypt all data and do not share it with third parties except as required by law or regulation. Our full privacy policy (this page) details what data we collect, how we store it, who can access it, and your rights. Key points: we do not sell your data to advertisers, we do not share your information with unrelated gaming operators, and you can request a copy of your data or request deletion (subject to legal retention requirements) at any time. Contact our privacy team through the support portal with any questions about your data on ongwin. We are committed to transparency and to protecting your information from unauthorised access or misuse.
Contact for legal inquiries
ongwin has a dedicated compliance and privacy team available to answer questions about jurisdiction, service availability, account eligibility, data handling, and privacy rights. You can reach the privacy team through the support portal during standard business hours (typically 9 AM to 6 PM, Monday to Friday, in Indonesia time). For urgent privacy or data-protection issues, mark your ticket as urgent and we will respond within one business day. We also monitor our support channels for complaints, regulatory inquiries, and escalations. If a user reports a concern about their data, their privacy, or their jurisdiction, we investigate and respond transparently. If you represent a regulatory body or data-protection authority and have questions about ongwin's compliance, you may contact our legal team directly (contact details available upon request through official channels). ongwin takes all legal, regulatory, and privacy inquiries seriously and undertakes to respond promptly and truthfully to any authority with proper jurisdiction over us. Your privacy is a right, and we are committed to protecting it.